FREQUENTLY ASKED QUESTIONS

Enter your collection and delivery details, compare carrier services and prices, then book and pay online. We arrange pickup and delivery with the selected carrier.

Use the “Track your order” button in the header and enter your tracking number. You will also receive tracking updates by email after booking.

No. You can get a quote and book without registering. Creating an account helps you save addresses and manage past shipments.

We support routes across 200+ countries through our carrier partners. Start a quote to see services available for your specific route.

Prices depend on weight, dimensions, route, service type, fuel surcharge, and applicable taxes. For Pakistan domestic routes we use published rate cards.

Carriers may recalculate using volumetric weight if the parcel is light but large, or apply surcharges for remote areas, incorrect addresses, or oversized packages.

Yes. Quotes that show a final price include fuel surcharge and tax where applicable. Always check the breakdown on the quote page.

Pack items securely, print and attach the shipping label, and keep prohibited items out of the shipment. Follow any packing instructions emailed after booking.

Yes. Use “Send multiple packages” on the homepage or add package rows on the Get a Quote page for different dimensions.

Please provide accurate contact details and preferred collection times. The courier may reattempt or contact you to reschedule.

We use your details only to process bookings, arrange collection/delivery, and provide tracking updates. See our Privacy Policy for full details.

Registered users can manage saved addresses from their account dashboard after logging in.

We accept major cards including Visa, Mastercard, American Express, and selected digital wallets such as PayPal where available.

Payment is taken when you confirm the booking, unless you choose to save the order and pay later.

Yes. Payments are processed through secure payment providers. We do not store full card details on our servers.

Delivery time depends on the selected carrier and service. Each quote card shows an estimated number of days to deliver.

Contact support as soon as possible. Changes or cancellations may be possible before the parcel is collected, subject to carrier rules.

The carrier usually attempts redelivery or holds the parcel at a depot. Keep your phone available for delivery notifications.

If a shipment cannot be delivered, it may be returned to the sender. Return fees can apply depending on the carrier and destination.

Return charges are usually the customer’s responsibility unless the return is caused by a carrier or platform error.

Import duties and taxes are usually paid by the receiver, unless otherwise agreed. Rules vary by destination country.

For many international shipments, yes. An HS (Harmonized System) code helps customs classify your goods correctly.

Typically a commercial invoice, accurate contents description, value, and HS code. Restricted items may need additional permits.

Check the destination country’s customs authority guidelines, or contact our support team before booking high-value or commercial goods.